Every order joins our next weekly roast, then ships fresh. Orders are processed and shipped within 7 business days, Monday through Friday. You'll receive a shipping confirmation email with tracking information once the order is processed. Please note it may take up to 1-2 business days for your tracking number to show shipping updates.

Holidays: New Years Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day / Indigenous Peoples' Day, Christmas Day.

Processing times subject to change during high volume sales and restocks.

Shipping is charged at our carriers' standard rates, and orders over $80 ship free (U.S. only). We ship via UPS by default, with other carriers used where needed — Hawaii, Puerto Rico, and the like. We currently ship within the United States only.

Because coffee is perishable, we don't accept returns on coffee purchases. But if something isn't right, we want to know. Reach us at coffeelab@laobra.nyc and we'll do our best to make it right.

Merchandise and tools can be returned within 14 days, unused and undamaged, with all original packaging. Check the product page for any item-specific return details, or email us with questions.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at coffeelab@laobra.nyc.